Hi there! ✌️
Today, let's think about what to consider when scripting a chatbot.
- As with diagrams, the first thing to do is to define the tasks that will be assigned to the chatbot
- Think about your customer's journey. Look at all the processes with the independent eyes of the user. It is necessary to make this way as simple and user-friendly as possible
- Listen to your salespeople's conversations. What questions do customers most often ask? What words do they use most often? Write down all these questions and the words-triggers, they will be useful in the preparation of texts. You need to spell out clear answers to the questions to cover the needs of your customers
- Think about your character. Write on their behalf. Think through their character, emotions
- Formulate a greeting. It needs to establish a dialogue and prompt further communication. Add a motivational appeal. You can use variables in the greeting, making it individualized for each user
- At the beginning, indicate that the customer is a chatbot. Give the opportunity to contact a live person, if necessary
- Keep in mind that if the customer has the opportunity to go back a step, he will be very grateful to you
- Do not write long texts, better clear and to the point. Convey the very essence of your offer. Glavred service will help you remove all unnecessary text
- Observe the style of the company. Talk to the client, as with a very good friend, if it is not conceived plot without panic and familiarity
- Add emoji. It is not interesting to read a dry text without inserts. This way you can draw attention to important points in the bot
- Remove all the abstruse, incomprehensible words from your bot
- Think through the options. Let your customer choose
- Compliment people with your chatbot. People feel good when the bot supports their choices
- Once the bot is built, we recommend testing it in a real-world setting. Ask your friends to chat with your bot. Perhaps logical inconsistencies will pop up, which you can correct in time before launching.
Have interesting scenarios and strong characters.
